Ask a Librarian

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What is the new text message reference service? How does it work?

28 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 29, 2020 Ask-a-Librarian Text Messaging

Scarborough Library has a new text message reference service. You can send the Library questions via text message (SMS), and a librarian will text you back with an answer.

How do I use Text a Librarian?

It’s easy. Just follow three simple steps:

Text your question to (681) 201-4898*
A librarian will respond as soon as possible!
Save us in your contacts and text us when you’re on the go.

*This number is for text only. To call the Library, dial (304) 876-5421 .

When can I text the Library?

The text reference service will be available during the regular reference hours:

Fall & Spring Semesters
Sunday 4 p.m.- 7 p.m.
Monday-Thursday 9 a.m.- 7 p.m.
Friday 9 a.m.- 3 p.m.

Summer and Intersessions
Monday-Friday 10 a.m.- 12 p.m.

If you text us after hours, your question will be answered when the next shift begins.

If the Library is closed for a holiday, weekend, event, or weather emergency, Text a Librarian will not be available.

How much does it cost?

The Library doesn’t charge a fee for using Text a Librarian; however, standard messaging and data charges from your cell phone service provider may apply.

Who is answering my texts?

Text a Librarian is staffed by reference librarians who work at Scarborough Library. We are real people (not robots!). So go ahead and text us. We're always happy to help!

I am a community member. How do I create a password for my library account?

13 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 29, 2020 My Account

Please find instruction here: https://libguides.shepherd.edu/ld.php?content_id=55237679I

How do I place a hold?

8 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 29, 2020 Covid-19 Hold

Please see instruction here: https://libguides.shepherd.edu/ld.php?content_id=55237420

Can I still access library resources?

21 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 16, 2020 Covid-19 Online Resources

Yes. The library has many electronic resources you can still access off-campus. Please check out our online database list here: https://libguides.shepherd.edu/electronic_resources/alphabetical

How can students get help with their research assignments?

21 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 16, 2020 Ask-a-Librarian Covid-19 Assignment Research

There are several ways you can contact us for help:

1. Check out our LibGuides for your subject or course: https://libguides.shepherd.edu/electronic_resources/alphabetical

2. Chat/text/email a librarian using the link on the right side of the page.

3. Email your librarian directly. https://www.shepherd.edu/library/library-liaison/

Can I request interlibrary loan?

27 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 04, 2020 Covid-19 Interlibrary Loan

Scarborough Library will begin to process Interlibrary Loan requests for items that need to be shipped physically from other libraries. Because of widespread library closures, loans may be available on a limited basis and processing times may be delayed. Thank you for your patience as we resume ILL services.

How do I return my library materials?

30 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 03, 2020 Book Drop My Account Covid-19

Beginning June 1, 2020, patrons may return library materials in the outside book drop. Any fines/fees will be waived once the materials are returned in good condition. If you do not live locally and will return for the fall semester, you may return your materials upon your return in the fall.

How do I set up Google Scholar to find library resources?

26 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 03, 2020 Google Scholar

How can I renew my library materials?

25 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 03, 2020 My Account Renew Covid-19

You can call the Public Services Desk at 304-876-5421 or go to my library account online: https://shepherd.on.worldcat.org/myaccount. Use your Shepherd credential to login if you have one. Community members can use their library card number and the password they set to login.

Where can I drop off my books if the library is closed?

17 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jun 03, 2020 Hours Covid-19 Book Drop

I am home trying to access Ebscohost databases. I got an error message when trying to log in.

22 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 26, 2020 Off-campus access Covid-19

You'll need to access Ebscohost databases through library's website: https://www.shepherd.edu/library/library-research When you hit the remote access screen, use your Sakai username and password to authenticate.

Library Hours

42 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 26, 2020 Hours Off-campus access Covid-19

Library building is currently closed. But we offer online services.

Does the library have wireless printing?

19 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 22, 2020 Printing

Unfortunately we don't.

How do I print in the library?

17 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 22, 2020 Printing

You will need to login to one of the lab computers. Library has both black and white printers and a color printer. Once you send your jobs to either one of the printer, you'll need to go to the Pharos release station located along the wall outside the Room 256. You will need your Rambler card or a community card to release the job. Follow the instruction on the touch screen.

How do I get on Shepherd's guest Wifi network?

18 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 22, 2020 Wifi

Here is the link: https://media.suweb.site/2016/10/Connecting-to-Guest-WiFi.pdf?v=1579184873

How do I log in the lab computers?

19 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on May 22, 2020

Use your Sakai username and password.

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