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What is the new text message reference service? How does it work? DISCONTINUED

500 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 20, 2022    Text Messaging Ask-a-Librarian

Scarborough Library has a new text message reference service. You can send the Library questions via text message (SMS), and a librarian will text you back with an answer.

How do I use Text a Librarian?

It’s easy. Just follow three simple steps:

  1. Text your question to (681) 201-4898*

  2. A librarian will respond as soon as possible!

  3. Save us in your contacts and text us when you’re on the go.

*This number is for text only. To call the Library, dial (304) 876-5421 .

 

When can I text the Library?

The text reference service will be available during the regular reference hours:

Fall & Spring Semesters
Sunday 4 p.m.- 7 p.m.
Monday-Thursday 9 a.m.- 7 p.m.
Friday 9 a.m.- 3 p.m.		 Summer and Intersessions
Monday-Friday 10 a.m.- 12 p.m.

If you text us after hours, your question will be answered when the next shift begins.

If the Library is closed for a holiday, weekend, event, or weather emergency, Text a Librarian will not be available.  

 

How much does it cost?

The Library doesn’t charge a fee for using Text a Librarian; however, standard messaging and data charges from your cell phone service provider may apply. 

 

Who is answering my texts?

Text a Librarian is staffed by reference librarians who work at Scarborough Library. We are real people (not robots!). So go ahead and text us. We're always happy to help! 

 

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How do I log in the lab computers?

325 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 20, 2022   

Use the first part (before @) of your Shepherd email and password.
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Does the library have wireless printing?

637 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 04, 2021    Printing

Scarborough Library is testing its mobile printing service right now. We cannot guarantee it will work. 

Please note: Only Shepherd University students, faculty and staff can use mobile printing.

To use mobile printing, you will need to send the document(s) you want to print as attachment(s) to printBW@shepherd.edu or printColor@shepherd.edu (for black and white, and color respectively) from your Shepherd email.
 
Here are the steps:
 
1. Login to your Shepherd email. 
2. Start a new message
    To: printBW@shepherd.edu (for black and white) OR printColor@shepherd.edu (for color)
    Subject: Not required
    Attachment: Attach the file(s) you want to print. Maximum is 2 documents. If you have more than 2, send more emails. Please note: documents online, like OneDrive or Google Docs, must be downloaded to the hard drive before attaching. 
    Email Body: Keep it empty (no words, images or signatures), otherwise it will be sent as a page. 
    The supported file formats: Microsoft Office® documents
                                                   Microsoft Outlook® files
                                                   PDF files
                                                   Images (JPG, GIF, PNG, BMP)
                                                   Text files (CSV, RTF & TXT)
                                                   OpenOffice documents
3. Send and wait for the confirmation email (normally it just takes a few seconds). Make sure there is a green check mark in the status field next to your file name.
4. Go to the printer near the Public Services Desk or the B&W printer on the 3rd floor. 
5. Swipe your Rambler card and make sure you have enough money on your card.
6. Select your job from the print queue and print. 
7. Click on the   button on the bottom of the screen to log out after you are done.
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How do I add money to my Rambler Card?

106 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Nov 01, 2021    Rambler Card

You can go to the Ramble Card Office located at the Wellness Center to add money or you can do that online.

To add money to your Rambler Card online, please go to Rambler office site at: http://shepherdwellness.com/rambler-card/ 

Click on "MAKE A DEPOSIT".

Fill out the required information. 

Please note: You will need to use the exact same address as the credit card you're using to pay.

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How do I place a hold?

374 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 09, 2021    Hold Covid-19

For best results, please use Firefox or Chrome.

Shepherd users must logon to the online catalog using their Shepherd logon credentials.

Community Borrowers must sign in to ‘My Account’ and enter their password. Please see below for instructions on "How To Create a Password"

  1. Locate the desired item in Shepherd’s Worldcat Discovery online catalog.
  1. Click the ‘Place Hold’ button on the item’s catalog record and submit the form.
  1. You will receive an email when the item is ready for pick up at the Public Services desk. Let the desk attendant know that you have an item on the "Hold Shelf". We strive to fill requests no later than the next business day. 
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How do I access library material when I'm not on campus?

262 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 10, 2021    Off-campus access

When you are off campus, you can still access library's online ebooks, journals and databases. You will need to authenticate first. For more information, please see our Off-Campus Access page.
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I am home trying to access Ebscohost databases. I got an error message when trying to log in.

383 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 22, 2021    Off-campus access Covid-19

You'll need to access Ebscohost databases through library's website: https://www.shepherd.edu/library/library-research When you hit the remote access screen, use your email and password to authenticate.
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What is meeScan and how does it work?

310 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 14, 2020    meeScan Self-Checkout

meeScan allows users to self-checkout library books using their own device or at one of the kiosk stations. For detailed instruction, please check out meeScan: Self-Checkout page.

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How do I search and download library eBooks?

291 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 14, 2020    eBook

The library has a rich collection of ebooks that you can either read online or download to read in your mobile device. You can search for these eBooks from WorldCat Discovery of through Ebscohost interface. Here is the eBook guide that will walk you through how to search and download eBooks.
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Library Hours

431 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Aug 14, 2020    Off-campus access Covid-19 Reopening Hours

Library building will reopen at 8am on August 17th, 2020 to Shepherd students, faculty and staff only. Please enter the building through 24-hour room door using your Rambler Card. For fall semester hours, please visit Library Hours page
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Can I still access library resources?

319 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 16, 2020    Covid-19 Online Resources

Yes. The library has many electronic resources you can still access off-campus. Please check out our online database list here: https://libguides.shepherd.edu/electronic_resources/alphabetical 
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How can students get help with their research assignments?

There are several ways you can contact us for help:

1. Check out our LibGuides for your subject or course: https://libguides.shepherd.edu/electronic_resources/alphabetical  

2. Chat/text/email a librarian using the link on the right side of the page.

3. Email your librarian directly. https://www.shepherd.edu/library/library-liaison/

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Can I request interlibrary loan?

343 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 04, 2020    Covid-19 Interlibrary Loan

Scarborough Library will begin to process Interlibrary Loan requests for items that need to be shipped physically from other libraries. Because of widespread library closures, loans may be available on a limited basis and processing times may be delayed. Thank you for your patience as we resume ILL services. 
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How do I return my library materials?

379 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Book Drop Covid-19 My Account

Beginning June 1, 2020, patrons may return library materials in the outside book drop. Any fines/fees will be waived once the materials are returned in good condition. If you do not live locally and will return for the fall semester, you may return your materials upon your return in the fall.

 

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How can I renew my library materials?

359 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Renew Covid-19 My Account

You can call the Public Services Desk at 304-876-5421 or go to my library account online: https://shepherd.on.worldcat.org/myaccount. Use your Shepherd credential to login if you have one. Community members can use their library card number and the password they set to login.

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Where can I drop off my books if the library is closed?

336 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Book Drop Covid-19 Hours

Beginning June 1, 2020, patrons may return library materials in the outside book drop. Any fines/fees will be waived once the materials are returned in good condition. If you do not live locally and will return for the fall semester, you may return your materials upon your return in the fall.
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How do I print in the library?

338 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 22, 2020    Printing

You will need to login to one of the lab computers. Library has both black and white printers and a color printer. Once you send your jobs to either one of the printer, you'll need to go to the Pharos release station located along the wall outside the Room 256. You will need your Rambler card or a community card to release the job. Follow the instruction on the touch screen. 
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    4pm-6pm Mon & Wed Virtual only
    No Reference 1pm-2pm M-TH
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  • 10am-12pm M-F
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