Skip to main content
logo

Ask a Librarian

Find what you need in our searchable FAQ.

All 

Library Hours

192 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Aug 14, 2020    Covid-19 Hours Reopening Off-campus access

Library building will reopen at 8am on August 17th, 2020 to Shepherd students, faculty and staff only. Please enter the building through 24-hour room door using your Rambler Card. For fall semester hours, please visit Library Hours page
read more

What is the new text message reference service? How does it work?

158 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 29, 2020    Text Messaging Ask-a-Librarian

Scarborough Library has a new text message reference service. You can send the Library questions via text message (SMS), and a librarian will text you back with an answer.

How do I use Text a Librarian?

It’s easy. Just follow three simple steps:

  1. Text your question to (681) 201-4898*

  2. A librarian will respond as soon as possible!

  3. Save us in your contacts and text us when you’re on the go.

*This number is for text only. To call the Library, dial (304) 876-5421 .

 

When can I text the Library?

The text reference service will be available during the regular reference hours:

Fall & Spring Semesters
Sunday 4 p.m.- 7 p.m.
Monday-Thursday 9 a.m.- 7 p.m.
Friday 9 a.m.- 3 p.m.		 Summer and Intersessions
Monday-Friday 10 a.m.- 12 p.m.

If you text us after hours, your question will be answered when the next shift begins.

If the Library is closed for a holiday, weekend, event, or weather emergency, Text a Librarian will not be available.  

 

How much does it cost?

The Library doesn’t charge a fee for using Text a Librarian; however, standard messaging and data charges from your cell phone service provider may apply. 

 

Who is answering my texts?

Text a Librarian is staffed by reference librarians who work at Scarborough Library. We are real people (not robots!). So go ahead and text us. We're always happy to help! 

 

read more

I am home trying to access Ebscohost databases. I got an error message when trying to log in.

130 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 22, 2021    Covid-19 Off-campus access

You'll need to access Ebscohost databases through library's website: https://www.shepherd.edu/library/library-research When you hit the remote access screen, use your email and password to authenticate.
read more

How can I renew my library materials?

127 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Renew Covid-19 My Account

You can call the Public Services Desk at 304-876-5421 or go to my library account online: https://shepherd.on.worldcat.org/myaccount. Use your Shepherd credential to login if you have one. Community members can use their library card number and the password they set to login.

read more

How can students get help with their research assignments?

There are several ways you can contact us for help:

1. Check out our LibGuides for your subject or course: https://libguides.shepherd.edu/electronic_resources/alphabetical  

2. Chat/text/email a librarian using the link on the right side of the page.

3. Email your librarian directly. https://www.shepherd.edu/library/library-liaison/

read more

How do I return my library materials?

121 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Book Drop Covid-19 My Account

Beginning June 1, 2020, patrons may return library materials in the outside book drop. Any fines/fees will be waived once the materials are returned in good condition. If you do not live locally and will return for the fall semester, you may return your materials upon your return in the fall.

 

read more

Can I still access library resources?

113 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 16, 2020    Online Resources Covid-19

Yes. The library has many electronic resources you can still access off-campus. Please check out our online database list here: https://libguides.shepherd.edu/electronic_resources/alphabetical 
read more

Can I request interlibrary loan?

112 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 04, 2020    Interlibrary Loan Covid-19

Scarborough Library will begin to process Interlibrary Loan requests for items that need to be shipped physically from other libraries. Because of widespread library closures, loans may be available on a limited basis and processing times may be delayed. Thank you for your patience as we resume ILL services. 
read more

Where can I drop off my books if the library is closed?

109 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jun 03, 2020    Book Drop Covid-19 Hours

Beginning June 1, 2020, patrons may return library materials in the outside book drop. Any fines/fees will be waived once the materials are returned in good condition. If you do not live locally and will return for the fall semester, you may return your materials upon your return in the fall.
read more

How do I log in the lab computers?

107 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 22, 2020   

Use your Sakai username and password.
read more

How do I print in the library?

107 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 22, 2020    Printing

You will need to login to one of the lab computers. Library has both black and white printers and a color printer. Once you send your jobs to either one of the printer, you'll need to go to the Pharos release station located along the wall outside the Room 256. You will need your Rambler card or a community card to release the job. Follow the instruction on the touch screen. 
read more

Does the library have wireless printing?

93 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 22, 2020    Printing

Unfortunately we don't.
read more

What is meeScan and how does it work?

88 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 14, 2020    Self-Checkout meeScan

meeScan allows users to self-checkout library books using their own device or at one of the kiosk stations. For detailed instruction, please check out meeScan: Self-Checkout page.

read more

How do I search and download library eBooks?

74 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Dec 14, 2020    eBook

The library has a rich collection of ebooks that you can either read online or download to read in your mobile device. You can search for these eBooks from WorldCat Discovery of through Ebscohost interface. Here is the eBook guide that will walk you through how to search and download eBooks.
read more

How do I access library material when I'm not on campus?

24 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 10, 2021    Off-campus access

When you are off campus, you can still access library's online ebooks, journals and databases. You will need to authenticate first. For more information, please see our Off-Campus Access page.
read more
back to top
  • More Help
  • Chat with us!
  • Text us at 681.201.4TXT
  • Call us at 304.876.5420
  • E-mail us
  • Fall/Spring Semester Reference Hours
  • 3pm-6pm Sun
    9am-6pm M-TH
    9am-3pm Fri
  • Summer/Intersession Reference Hours
  • 10am-12pm M-F
  • Stay Connected
  • Like us on Facebook
  • Follow us on Pinterest
  • Share this FAQ